Effective Date: 04 July 2026
Welcome to eMythri.in.
eMythri is a project of Kerala Integrated Development Society (KIDS) in association with EzyJo SmartServe Solutions, committed to providing innovative, sustainable, and community-focused services across Kerala. Through initiatives such as SouraMithra, we help individuals, families, and businesses access reliable clean energy solutions and related services.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full Name
- Mobile Number
- WhatsApp Number
- Email Address
- District
- Town / Location
- PIN Code
- Electricity Bill Details
- Property Details
- Roof Type
- Service Requirements
- Any additional information submitted through our enquiry forms or communication channels.
We may also automatically collect technical information including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date & Time of Visit
- Referral Source
- Cookies and similar technologies
2. How We Use Your Information
Your information is collected to:
- Respond to your enquiries.
- Provide consultation and technical guidance.
- Prepare customized proposals.
- Schedule technical site assessments.
- Facilitate rooftop solar and other sustainable development services.
- Assist with government schemes, subsidy guidance, and documentation where applicable.
- Improve our website, products, and services.
- Send important service updates.
- Respond through phone, email, SMS, or WhatsApp.
- Maintain internal records and customer relationship management.
3. Information Sharing
We do not sell or rent your personal information.
Information may be shared only when necessary with:
- Kerala Integrated Development Society (KIDS)
- EzyJo SmartServe Solutions
- Authorized implementation partners
- Technical survey teams
- Installation partners
- Government departments or regulatory authorities when required for approvals, subsidies, or statutory compliance.
- Trusted third-party service providers assisting in service delivery.
All such sharing is limited to the information necessary for the intended purpose.
4. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no electronic transmission or storage method can be guaranteed to be completely secure.
5. Cookies
Our website may use cookies to:
- Improve website performance
- Remember user preferences
- Analyze website usage
- Enhance user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
6. Analytics
We may use analytics tools such as Google Analytics or similar services to understand visitor behaviour and improve our website. These tools collect aggregated information and do not identify individual users directly.
7. WhatsApp & Online Communication
If you contact us through WhatsApp or use our click-to-chat facilities:
- Your communication will be processed through WhatsApp’s platform.
- We use WhatsApp solely to respond to enquiries and provide customer support.
- Communications are subject to WhatsApp’s own Privacy Policy.
8. Third-Party Websites
Our website may contain links to third-party websites including:
- Government Portals
- Google Forms
- Social Media Platforms
We are not responsible for the privacy practices or content of external websites.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Provide requested services
- Respond to enquiries
- Comply with legal and regulatory obligations
- Maintain business records
Information that is no longer required will be securely deleted or anonymized where appropriate.
10. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your information.
- Request deletion of your personal information.
- Withdraw consent for future promotional communications.
To exercise these rights, please contact us using the details below.
11. Children’s Privacy
Our website and services are intended for individuals aged 18 years or above. We do not knowingly collect personal information from children.
12. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.
The latest version will always be available on this page together with the effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or the way your information is handled, please contact:
Kerala Integrated Development Society (KIDS)
Project: eMythri
Implementation Partner: EzyJo SmartServe Solutions
📍 Kerala, India
📞 +91 75608 02625